For many, new customer expectations, emerging tech and evolving business models are driving fresh uncertainty. Our publications help businesses understand and navigate this new reality.
The Useful Brands Playbook is a practical look at how organisations can succeed in an era of changing customers, technology and culture.
The free book is based on an in-depth custom study conducted by Forrester Research and includes case study examples and 10 plays brands can employ to be truly customer centric.
Our 10 Minute Guides are a must-read for anyone working in digital, strategy & customer experience.
Each guide looks at the different challenges, opportunities and solutions across different sectors or how to apply and use a specific methodology or framework. True to their proposition, they only take 10 minutes to read.
A collection of thought pieces from the wider team on the future of digital experiences.
From big data to proposition validation, from experience design to team culture, our blogs are a great place to keep pace with industry change.
Every quarter we produce a printed magazine that looks behind the scenes of future-facing businesses.
Featuring a wider look at how digital pioneers across different sectors are moving away from the 'same-same' and looking to the future. A future where brand experience will be the differentiator.