We imagine, define and build the best experiences, keeping our clients relevant by understanding their customers and the challenges that they face, while also ensuring that what we design is uniquely part of their brand personality. Also not forgetting that customer challenges & our solutions don't always have to be just about digital though.
Our team is made up of a strong mix of talented people, with a vibrant culture and great clients. We're passionate about our mission to help big companies design the right experiences, using tools and approaches commonly found in the startup and tech world to do just that, combining an effective mixture of being commercially driven, product focused and dedicated to human centred design.
We've wrapped all of this thinking and knowledge into something we call the 383 OS - an operating system that helps us to consistently create successful experiences for our clients and their customers.
We all know that experiences built around customer needs are the ones that persist. Whether you need to define a new customer experience to attract and retain customers, or launch new propositions, we have the methods to understand the needs of the customer and your business so that we always create the right thing.
We take a vision and turn it into a tangible set of actions. Our Define stage places the user at the centre of our decision making process ensuring that we're creating the right thing. You'll end this phase with a detailed plan for how to deliver your vision to your customers.
A product journey doesn't end when we launch it. As part of our Build phase we ensure your product continues to be successful by observing and listening to how your customers interact with it and feeding this into a continuous, iterative process of improvements.
Our studio is a beautiful Grade II listed building, once home to Joseph Gillott who was the first global mass manufacturer of fountain pens. After an extensive renovation in 2014, it’s now the main workspace for our growing family of 383ers.
As well as the annual 383 Weekender, there’s regular bake-offs, labs & training day tinkering, design & tech conferences and a whole bunch of interesting stuff going on!
Read about how we set about renovating a disused Victorian factory space into our state of the art studio, bringing a bit of Birmingham’s heritage back to life.
We’re really into practising what we preach, so we’ve picked up quite a few accolades and mentions along the way that we’re really proud of.