Byte Breakfast

Product content strategy

Join content specialists from IBM, BT and Nationwide to hear how they are supercharging their product teams with content strategy and design.

Every product team knows that building the thing is just the start.

The most competitive teams know that content is the secret weapon that can make or break your product.

A strong content strategy can transform not only the way people use your product, but the way they feel about it. And yet, it’s still rare to see content strategists and copywriters in product teams, and fewer still have a defined and documented content strategy.


Content is perceived as something that can be slapped onto a design at the end of the product development process. But in the best companies, content is the design process, not an afterthought. A product that has invested heavily in integrating content into the overall experience oozes quality. You can feel it.

Richard Holmes,

Department of Product

In this exclusive online event, we’ll look into the role of content in your product strategy and how it can catalyse growth. Join us from 9am on Wednesday 2 December for a morning of talks and panel discussion with product leaders, covering topics such as:

  • The difference between marketing content strategy and product content strategy
  • How content design can supercharge product teams
  • Why your next hire should be a content strategist
  • The impact content can have on your product experience

Register to watch live, or receive the on-demand replay after the event


09.00 // Introduction

09.05 // Rachel McConnell, Content Ops Manager at BT

Ever wondered what the difference is between marketing content strategists, content designers and UX writers? In this talk you’ll learn about product content – what it is, why you need experts, the value they bring, and how they fit into the product design process. You’ll hear how the most mature product design teams work with content designers, and you’ll find out how to improve the impact of your own design teams with the right content skills.

09.20 // Candi Williams, Content Strategist & Design Manager at Nationwide

If you Google content strategy, you’ll get a million (literally) different answers. And while there’s no one size fits all, there are some fundamentals. A good place to start is looking at what content strategy isn’t. So, through the lens of my work as Content Strategist at the world’s biggest building society, I’ll shine a light on some myths, mishaps and misconceptions about content strategy laced with some tips and tricks to help you on your content strategy journey.

09.40 // Panel Q&A

09:55 // Break

10:00 // Tom Waterton, Content Design Lead at IBM

Tom will share a fun exercise that he ran to help product teams at IBM appreciate just what a huge impact the voice and tone of a product has on the overall user experience.

10:15 // Panel Q&A

10:30 // End

Read next

Like what you see? We’ve got more where that came from.

content design
content strategy
customer experience
digital product
digital product design
product content strategy
product development
product strategy
product teams
ux writing

Newsletter sign up

Hot off the press

Want to be updated when we've got new stuff to talk about? Get a regular snapshot of what's happening at 383, straight to your inbox, once a month.