The 383 team love to keep up with industry developments, and share some of our own thinking on the future of digital experiences. This blog is a collection of thought pieces from our wider team, as well as us sharing interesting reading from across the web.
Posted January, 2015
Creating better customer experiences is in our DNA. So when we converted an ageing 19th century pen factory into our new studio it seemed like the perfect opportunity to apply this purpose to our own space. How could we make life easier for staff and guests at 383 using technology?
Posted December, 2014
In 1891 Karl Elsener developed a useful device that would find it’s way in to millions of people’s pockets. The device was iconic and multi-use; with a couple of touches a person could perform a number of different tasks, shut it down, then slip it back in their pocket to be used again later on.
Posted November, 2014
Byte is our regular meet up of people working across different sectors to talk product, innovation and shaping exceptional customer experiences. We introduced our recently published Useful Brands Playbook, joined by playbook contributor Tom Guy, Product Director at Hive by British Gas.
Posted September, 2014
A couple of weeks back we were halfway through a little hypothetical post on improving the UX of ticketing when Twitter announced they’re currently playing around with payments. It’s not clear yet if, or how, this will roll out, but we think it nudges a lot of our ideas below a lot nearer;
Posted August, 2014
Speaking to end users can sometimes be challenging — there are often legal hurdles to overcome, tracking down the "right" users is always difficult and sometimes clients can be quite wary of an external party speaking directly to their customers.