The 383 team love to keep up with industry developments, and share some of our own thinking on the future of digital experiences. This blog is a collection of thought pieces from our wider team, as well as us sharing interesting reading from across the web.

  • Posted January, 2016

    The morality of customer experience

    A look at the interaction between morality and customer experience (and how it impacts the bottom line). Ultimately, the customer experience will suffer if a brand’s marketing proposition does not stack up against its brand promise.

  • Posted January, 2016

    Mapping the fan experience

    In December we spent a day working with several football clubs as a way of taking them on a journey towards improving their fan experiences.

  • Posted December, 2015

    Engineering the future

    Engineering is one of the core disciplines at 383. We pride ourselves on creating outstanding experiences for our clients by making market-leading products. So when the Engineering team decided to get together away from the office, it was for a very good reason.

  • Posted November, 2015

    Enablement, not engagement

    In November we were asked to give a talk on Fan Engagement at the Etihad Stadium for the Sports Analytics Europe football conference alongside the Scottish and Belgian FA. Here’s an overview of what we spoke about.

  • Posted November, 2015

    Canvas 2015 - The full talks

    Back in October we hosted Canvas, our annual product and customer experience conference. Across the day, we heard some outstanding talks from 10 different speakers ranging from connected home products to outer space. All the talks were recorded in full and can be watched right here.